Why Employee Retention and Training Go Hand-in-Hand?

by Jody Ordioni

Attracting top talent and then retaining the team is a Herculean task for any business, not to mention that it is quite expensive. Thus, it is vital for the success of any business to reduce its turnover rate. Training is the tool that helps to achieve employee satisfaction, both in the immediate and extended future. Training new hires from the get-go sets the tone for the company culture- one that values learning and invests in employees to shape them into capable hands. Emphasis on training also retains employees as it brings to light the career opportunities present for them in the company.

Why Early Training is Important?

Training in the initial days is imperative to the employees developing an understanding of the requirements, standards, and expectations of the job. It sharpens the skills the employees already possess, as well as equip them with new skills. The development of new skills opens pathways to advance in their career. Continuous training also increases the engagement of the employees with the company.

Early training is also extremely important because it helps the recruits to connect and integrate within the company. Ideally, the first day of training should be devoted to acquainting the employee with the company. They should know about the organization, the requirements of their job profiles, and the expectations associated with the timeline of their tenure. They should also be able to acknowledge and fulfill the expectations of the company attached with their milestones- first day, first week, first month, first year. An outline of their growth path for the first 90 days should also be handed over during the first leg of the training.

By providing early training, targets are set from the go and new hires have no problem hitting the ground running. The new recruits who are given proper training feel empowered. Training is one of the best ways to ensure all their doubts are cleared before they are assigned any responsibility. If left to their own devices completely, the frustration and confusion can become a detrimental reason to quit or be fired, which is counterproductive to our goal.

The Training Agenda

Proper training from the first day implies that the staff is familiarized with company touchpoints and can adopt them in their method of working easily. Knowing touchpoints aids the employees to impart great customer service, which is critical to increasing satisfaction in resident rate. Training also allows for maintaining consistency in communication and professionalism. To achieve it, the training agenda must include in-person communication, conversations over telephone and through the internet, residential events along with company ones, customer support etc.

Methods of Providing Training

No two people seem to respond to training the same way. Training programs should be modeled in a fashion that makes them accessible to everyone. The method of delivery has to vary to reach the maximum percentage of employees and provide guidance without confusion. Onsite training, online training, web seminars, and classes built as tours at specific sites are all different methods to impart knowledge. The more variety there is in providing training, the more people are engaged. Training is a task that has to be done, however, it does not mean that learning cannot be made fun or happen creatively.

The Bottom Line

People feel good when their learning graph climbs steadily upward. If the employees can see that their efforts are important and appreciated, they will view the organization in a better light. Investing in training the employees in the initial days helps to enhance their self-worth and makes them a valuable part of the team. The company is also handsomely rewarded for their efforts as there is a decline in the turnover rate and increase in productivity. There is also no need for the managers to constantly supervise since everyone knows what they must do.

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