As Customer Success Manager at LumApps, Monica is dedicated to driving business value and delivering solutions for customer success. She manages all customer activities, including account management, strategy, productivity improvements, data and risk analysis, satisfaction, renewals, and retention. She works closely with sales and marketing operations to provide problem resolution and proactive process improvements.
She is currently based in Austin, Texas, and holds a B.A. in Studio Art and Government from the University of Texas at Austin.