The Inclusion Experience: Preparing for Honest Conversations about D&I


  • David Lapin, Founder and CEO of Lapin, Speaker, Columnist and Author
  • Sunny Lee-Goodman, Inclusion & Diversity Consultant, Lapin

Inclusion & Diversity training often fails to deliver the anticipated results because it does not address two big challenges:

The first challenge facing most D&I training is the word “training”. Training programs generally provide information, teach process, view relationships between people as transactional, and are largely about compliance. Training may imply that there is a panacea. Inter-relational topics like inclusion and diversity do not always work well in “training”. Whereas training may be designed to provide the tools for interaction, it does not actually require the one thing that can almost guarantee its success: a changed mindset able to deliver authentic care. D&I initiatives require genuine interactions. They are the keystones to successful programs.

The second challenge to address is how we prepare people to engage in these initiatives. Program developers often assume that participants are ready and open to participate. But this is rarely true. No topic is more likely to trigger defensiveness than D&I. When conversations turn to race, no one wants to be perceived as racist. Fear can shut down conversations. How can we shift the mindset from arms-across-the-chest defensiveness to one of curious inquiry and active participation?

Lapin has been facilitating these types of conversations for three decades. Our experience in inclusion and diversity began with Nelson Mandela and his government in post-apartheid South Africa, expanded with law enforcement after the Rodney King incident, and continues to deepen and thrive with each new experience.

In this 60-minute webinar, David Lapin and Sunny Lee-Goodman share how to prepare for The Inclusion Experience, which develops and builds your capacity to have honest conversations about inclusion and diversity. The experience is for teams and organizations who recognize that doing nothing is not an option, who see that there is no time to wait. It all starts with preparing yourself—now.


All achieve Engagement webcasts are free and pre-approved for both HRCI and SHRM-CP credits, most are worth 1 credit hour. Live webcast attendees will be sent an email highlighting the credit codes and resources after the event. OnDemand viewers of the webcast will be able to find the credit codes and download resources at the conclusion of viewing the webcast.

Webcast Presenters
David Lapin
David Lapin is one of the world’s leading thinkers in the fields of leadership and business transformation.
Sunny Lee-Goodman
Sunny Lee-Goodman is Lapin’s lead Inclusion & Diversity Consultant.