This session is the first in a two-part series, introducing a new way of thinking about leadership—one that enables leaders to create clarity, alignment, and coordinated action, even when the future is not predictable.

Is your frontline workforce showing up, or are they just punching the clock? With nearly half of all frontline workers currently reporting a total lack of connection to their work, the "engagement gap" has become a multi-million dollar leak in the balance sheets of hospitality, retail, healthcare, and other frontline-focused organizations. While many leaders treat engagement as an abstract feeling, the research proves it is actually a measurable byproduct of specific leader behaviors. The way you care for your people is exactly how they will care for your customers and your bottom line.